FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We ship to all 50 US States and Territories.
How long does shipping take?
Order Processing
Orders are processed and shipped within 24–48 business hours after your order has been placed and verified. Shipping can take up to 5 business days depending on where you are located and the shipping provider.
How do I track my order?
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation with tracking information via the email address provided at checkout. Please use the tracking number to monitor your package’s delivery status.
Returns
How do I return an item?
Returns
We accept returns on eligible items within 14 days of delivery.
To be eligible for a return, items must be:
- Unused and in their original condition
- Free from damage, stains, or signs of use
- Returned with all original packaging and accessories, when applicable
Customers are responsible for contacting The Binder Boutique before sending any item back. Unauthorized returns may not be accepted. Unless an item was received damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
How long does it take to process my return?
Returns once received are processed within 48 hours. However it may take up to 5-7 business days for the money to return to your account, it just depends on the financial institution.
Can I exchange for a different item?
You can always exchange for another item as long as the original item is received with no damage. The product must be returned within 14 days from receipt. You always have to contact support to see if the item you want to exchange for is in stock. Please send an exchange request to support as soon as possible. The customer is responsible for shipping costs to get the item back to The Binder Boutique.
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Refunds
What is the refund policy?
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved or declined.
Approved refunds will be issued to the original payment method. Please allow your financial institution additional time to process and post the refund to your account.
What items are not eligible for refunds?
he following items are not eligible for return or refund:
- Digital products
- Downloadable products
- Personalized or customized items
- Items that have been used, damaged, or altered after delivery
- Sale or clearance items, unless the item arrived damaged or defective
What if I receive a damaged item?
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Please include your order number and clear photos of the item and packaging so we can review the issue and determine the appropriate resolution.
What if the final sale policy?
All items marked Final Sale are not eligible for returns, exchanges, or refunds.